Barbershop guidelines.

Booking & Payment Policies

Appointments must be booked with complete and accurate client and service information. Confirmation emails are sent at booking, with a reminder issued 24 hours prior to the appointment. Tactical Grooming reserves the right to cancel appointments submitted with incomplete, inaccurate, or unverifiable information.

A minimum of 24 hours’ notice is required to cancel or reschedule an appointment. Clients are allowed up to three grace violations. No-call, no-show appointments may be charged up to 100% of the booked service price.

Clients arriving more than 15 minutes late may be rescheduled or denied service at staff discretion.

A 3% surcharge applies to credit card transactions. Debit cards are excluded. Applicable taxes apply to product purchases only, not services. Tipping is optional but appreciated.

Deposits are non-refundable unless the client cancels with at least 24 hours’ notice. Tactical Grooming may waive this requirement at its discretion in documented emergency situations.

If a barber or stylist is delayed beyond the scheduled appointment time, clients may request the following courtesy adjustments:

15 minutes late: 10% discount

30 minutes late: 25% discount

45 minutes late: 50% discount

60 minutes or more: 100% discount (service provided at no charge)

These adjustments do not apply if the client arrives late.

Client Conduct & Safety Policies

Tactical Grooming maintains a zero-tolerance policy for behavior that compromises safety, comfort, or professionalism.

Prohibited conduct includes, but is not limited to:

Profanity, hate speech, or aggressive behavior

Unsolicited touching, physical intimidation, or threatening conduct

Sexual comments, advances, or innuendo

Visible health conditions that pose hygiene or safety risks (including sores, lice, or similar conditions)

Disruptive, hostile, or disrespectful behavior toward staff or other clients

Tactical Grooming reserves the right to refuse service or booking requests at its discretion, even if no single policy violation has occurred.

Pets are not permitted on the premises, with the exception of service animals as defined by the Americans with Disabilities Act (ADA). We do not require documentation, certification or advance notice for a service animal.

All tools and workstations are disinfected between clients in accordance with applicable health and safety regulations. Staff reserve the right to refuse service if visible health risks or unsanitary conditions are present.

Clients under the age of 16 must have parental or guardian consent to receive services.

Communications & Media

Client photos or videos will not be taken or used for promotional purposes without prior consent. Clients may decline or revoke consent at any time without penalty.

By providing contact information, clients agree to receive service-related communications by email. Text messages are sent only to clients who opt in; see our SMS Terms.

Tactical Grooming may use third-party platforms, such as scheduling or booking systems, to manage appointments and client data. These platforms operate under their own privacy and data security policies. Tactical Grooming is not responsible for data practices outside its direct control.

Legal Disclosures

By receiving services at Tactical Grooming, clients agree to the following terms:

Dispute Resolution If you have a concern regarding services received, you agree to contact Tactical Grooming directly at [email protected]. All concerns will be reviewed in good faith with the intent to resolve matters promptly and professionally.

Force Majeure Tactical Grooming is not liable for delays, cancellations, or losses resulting from events beyond its control, including but not limited to natural disasters, government actions, or public emergencies.

Governing Law These terms are governed by the laws of the State of Alabama. Any disputes shall be resolved under Alabama law and within its jurisdiction.

Limited Liability Tactical Grooming is not responsible for adverse reactions or injuries resulting from undisclosed medical conditions, allergies, or client negligence.